Политика возврата средств
Within 30 Days - You must return your product within 30 days of the product being shipped. Returns must be shipped back to our warehouse within 7 days of receiving your return label. The expenses for such return shall be borne by the customer, including costs for shipping, delivery, repackaging, etc. Refunds are processed within 14 days of our receipt and inspection of the returned item.
Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Prizmos Ltd. may reject the returned product if there is damage to the product and/or product packaging.
If a product is deemed unfit for return, Prizmos Ltd. will notify the customer that the return has been rejected and no refund will be issued to the customer.
You acknowledge that use of the Carista App is only possible with an OBD adapter, and in any event, if you request a refund for undelivered product, but you have a subscription or an activation code for use of Carista App, Prizmos Ltd shall reserve its right to request a proof for your possession/use of another OBD adapter.
Bundle Purchase (Carista EVO + 12-Month Carista App subscription)
You can cancel the joint use of Carista App Pro 12-Month subscription and Carista EVO scanner within the first 14 days of shipping of the Carista scanner and if you have not extensively used the app's features (e.g., customizations). No refunds will be provided for the Carista App Pro 12-Month subscription after the initial 14-day period. Following the first 14 days of shipping and within the first 30 days of shipping of the Carista scanner, you can return the latter by shipping it back to our warehouse within 7 days of receiving your return label, subject to the other conditions and instructions in the preceding paragraphs. In case you return the Carista scanner, but did not request the refund of the Carista App Pro 12-Month subscription as provided hereinabove, you will retain access to the Carista App until the expiration of the 12-month period.
In case the Bundle Purchase was subject to promotional conditions at the time of its purchase, and you return/ request a refund of one of its components, you will be refunded with the promotional price of the returned component minus the difference between the promotional and the regular price of the retained component.
One time activation code (Carista App Pro 12-Month Access):
If you made a standalone purchase of the Carista App Pro 12-Month Access through our Website, we offer a 14-day refund window. If you cancel within the first 14 days of ordering and have not extensively used the app's Pro features (e.g., customizations), you are eligible for a full refund. No refunds will be provided after the 14-day period. If you would like to submit a refund request, open the More menu in the Carista app (the gear icon in the bottom navigation bar) and use "Report a problem". In the "Describe the problem" field, type in "Refund request".
For iOS devices, Apple’s refund policies apply, and you’ll need to contact Apple directly for a refund here: https://reportaproblem.apple.com/
For Android devices:
Monthly Subscription:
Refunds are not provided for monthly subscriptions. Once you cancel, you will retain access to the app’s features until the end of the billing period, but no refunds will be issued.
Quarterly (3-Month) Subscription:
If you cancel your subscription within the first 14 days of starting the subscription and have not extensively used the app's features (e.g., changed customizations), you are eligible for a full refund. After the 14-day period, we do not provide refunds, but you will retain access until the end of the billing cycle. If you would like to submit a refund request, open the More menu in the Carista app (the gear icon in the bottom navigation bar) and use "Report a problem". In the "Describe the problem" field, type in "Refund request".
Annual (12-Month) Subscription:
For annual subscriptions, we offer a 14-day refund window. If you cancel your subscription within the first 14 days of starting the subscription and have not extensively used the app's features (e.g., changed customizations), you are eligible for a full refund. After the 14-day period, we do not provide refunds, but you will retain access until the end of the billing cycle. If you would like to submit a refund request, open the More menu in the Carista app (the gear icon in the bottom navigation bar) and use "Report a problem". In the "Describe the problem" field, type in "Refund request".