Yes, using the Carista App and Scanners is safe.

Our company, certified with TISAX, achieved TISAX level 2 certification in January 2024, ensuring the highest information security standards. Trusted Information Security Assessment Exchange (TISAX) is a collection of information security policies we adhere to. We strictly follow them, utilizing advanced encryption and security protocols to protect your vehicle data, ensuring it remains confidential and secure at all times.

By implementing security measures, Carista ensures that using our App and Scanners is not only convenient for vehicle customizations and diagnostics but also safe and secure for your personal data.TEst

Yes, each Carista Scanner includes a 2-year warranty.

If you suspect the Scanner is faulty, double-check that it's securely plugged in, your car's ignition is on, and it's connected to the Carista App via Bluetooth. If the problem remains, find the gear icon at the bottom right of your Carista App screen and select "Report a problem." Our experts will help you troubleshoot or guide you through replacing the faulty scanner.

Using an OBD-II (On-Board Diagnostics) scanner to monitor your vehicle's performance, diagnose issues, or gather data should not void your car's warranty. The OBD2 port is a standardized diagnostic interface that allows external devices to read information from the vehicle's computer system.

Our OBD Scanners are of high quality and are designed to work seamlessly with your vehicle’s computer system.

However, checking your vehicle’s warranty terms and conditions is important to see if using a particular OBD2 device or modification would impact your warranty coverage.

Just plug the scanner into your car and start using the app. There’s no prior setup, pairing, or connecting necessary. Just make sure your phone/tablet’s Bluetooth is turned on. When the Carista app asks you what kind of scanner you’re using select Carista.